This policy explains how an order placed with JL TECH POWER SDN BHD 202601033125 (1695220-P) is cancelled, who confirms the cancellation, and how money already paid is returned once it has been approved.
Cancellation Window
Timing decides the outcome. The window is measured from the moment of purchase rather than from delivery.
Standard window: An order may be cancelled within 24 hours of purchase, and the customer receives a full refund.
Processing limit: Once 24 hours have gone by, cancellation may not be possible, since the order may already have been processed or shipped.
Request Procedure
The customer opens the request. Speed counts for more than paperwork at this stage.
Immediate contact: The customer contacts our customer service team without delay.
Reference: The Order Number is quoted so the order can be pulled up.
Verification
Nothing is cancelled on the request alone. Our support team checks the order first.
Status check: Support reviews the stage the order has reached.
Confirmation: Support then confirms whether that order is still eligible for cancellation.
Refund Processing
An approved cancellation is refunded without a separate claim being needed.
Method: The refund is issued to the original payment method.
Timeline: 7–14 business days should be allowed for it to be processed and to appear in the account.
Our team is ready to help if the customer is unsure whether an order can still be stopped:
📧 Email: jltechpower@outlook.com
🏢 Address: UNIT F03-03, 2D, JALAN YAHYA AWAL, KAMPUNG GERTAK MERAH, 80000 JOHOR BAHRU, JOHOR
🌐 Website: https://jltechpower.com/contact-us/