This policy explains what personal information JL TECH POWER SDN BHD 202601033125 (1695220-P) collects while the website is visited and used, why we hold it, who else may see it and what the customer can ask us to do with it.
Information Provided by the Customer
Three sets of details come to us directly, through an order or an enquiry. We ask for nothing beyond what a purchase actually needs.
Personal information: Name, phone number, email address, billing address and shipping address.
Payment information: Credit or debit card details, or other payment method information, processed securely through third-party payment gateways.
Order information: Products purchased, order history and customer preferences.
Information Collected Automatically
A further set is logged by the site itself as pages load.
Website usage data: IP address, browser type, device information, pages visited and cookies.
Use of Data
Collected data is put to five uses. Nothing is gathered without one of them behind it.
Fulfilment: To work through orders and complete them properly.
Communication: To reach the customer about a purchase, a support enquiry or a promotional update.
Optimisation: To refine the site, the services on it and the experience a customer has with both.
Security: To guard against fraud and keep the website and the people using it secure.
Compliance: To satisfy every legal and regulatory obligation that applies to us.
Disclosure
We do not sell or rent personal information. Data leaves the company only in the circumstances set out here, and each recipient is held to our standards.
Trusted third parties: Partners who help us run the website, such as hosting providers, payment processors and shipping partners.
Legal authorities: Law enforcement or regulatory bodies, where the law requires disclosure.
Data protection: Every one of those partners is contractually obliged to protect the data to the standards we set.
Security Controls
Industry-standard measures protect what we store. They lower the risk; they do not remove it altogether.
Controls in place: SSL encryption, secure servers and regular monitoring.
Known limit: We use every commercially acceptable means to protect personal information, but no method of transmission over the internet is 100% secure.
Cookies
Cookies and similar technologies run on this site to improve the user experience, track how the site performs and deliver personalised content. Browser settings can control them or turn them off, at the cost of some site functionality.
Customer Rights
Three rights sit with the customer and can be exercised by writing to us.
Access & correction: Request access to the personal information held, or ask for it to be corrected.
Deletion: Request that the data be deleted, subject to legal or administrative requirements.
Opt-out: Unsubscribe from marketing emails at any time.
Our team is ready to help with any question about the information we hold.