This policy explains how JL TECH POWER SDN BHD 202601033125 (1695220-P) prepares an order, hands it to a courier and keeps the customer informed until it arrives. It sets out the areas we ship to, the turnaround we work to, the delivery estimates we quote and what shipping costs.
Service Area
Coverage is split into two zones. An address in either zone can be shipped to under this policy.
Peninsular Malaysia: Every state falls inside the delivery area.
East Malaysia: Sabah & Sarawak are both inside it as well.
Order Processing
Preparation runs on business days only. An order placed ahead of a long weekend therefore waits until normal operations resume.
Turnaround: An order is processed within 1–3 business days.
Days not counted: Weekends and public holidays sit outside that window.
Dispatch Confirmation
Dispatch triggers a message automatically. The customer does not need to ask for it.
Confirmation email: Once an order has been processed and sent out, an email is issued carrying the unique tracking information for that shipment.
Transit Estimates
A single standard service level is in operation. We do not offer overnight or next-day delivery at this time, and the table records the window each zone normally sits within.
Note: The durations shown are estimates. Courier operations, seasonal holidays and extreme weather conditions can each move a delivery outside them.
Shipping Charges
Free Shipping is the default on this store. One category of order is handled differently, and it is priced before payment rather than after.
Standard orders: The shipping fee is waived, which is how we pass value back to the customer.
Bulk and specialised promotional orders: A charge for these may be computed at checkout from the combined weight of the goods and the destination, where such a charge applies.
Consignment Tracking
Tracking details follow the handover to the courier and reach the customer on whichever channel we hold.
Channel: An email or an SMS is sent once our courier partner has taken the parcel.
Contents: That message carries a tracking number plus a direct link for following the package in real time.
Our team is ready to help with anything concerning a shipment in progress:
📧 Email: jltechpower@outlook.com
🏢 Address: UNIT F03-03, 2D, JALAN YAHYA AWAL, KAMPUNG GERTAK MERAH, 80000 JOHOR BAHRU, JOHOR
🌐 Website: https://jltechpower.com/contact-us/